Refund Policy

FloorIQ is operated by Joseph Gillespie. We want you to be confident using the platform to run your flooring business.

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to your first subscription payment and to any renewal payment within that 30-day window.

How to request a refund

Payments are processed by our reseller and Merchant of Record, Paddle. To request a refund, visit paddle.net and use the order details from your receipt email, or email us at joe@lbjllc.com and we will arrange it for you.

Cancellations

You can cancel your subscription at any time from the Billing page in the app. Cancelling stops future renewals; your workspace stays available until the end of the period you have already paid for, and then becomes read-only so you can still export your records.

Processing

Approved refunds are returned to the original payment method. Paddle’s refund policy also applies to all orders.