Terms & Conditions

These Terms & Conditions govern your use of FloorIQ (the “Service”), a web application for flooring contractors. The Service is provided by Joseph Gillespie (“we”, “us”, the “Seller”). By creating an account or continuing to use the Service you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company; if you are agreeing as an individual, you confirm you are of legal age.

1. The service

FloorIQ provides estimating, quoting, purchasing, inventory, scheduling, invoicing and job-management tools on a subscription basis. We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected, for your own business purposes.

2. Accounts and accurate information

• You are responsible for keeping your credentials confidential and for all activity under your account.
• You must provide accurate account and billing information and keep it up to date.
• Each subscription covers one company workspace and the seat count included in your plan.

3. Acceptable use

You must not misuse the Service. In particular, you must not:

• use the Service for any unlawful purpose, fraud, or unsolicited bulk messaging;
• infringe the intellectual property or privacy rights of others;
• interfere with security, probe or scan the Service, upload malware, or scrape data;
• reverse engineer, resell or redistribute the Service, or circumvent technical or plan limits.

4. Your content

You retain ownership of the data you upload (customers, quotes, documents, logos and similar). You grant us a limited licence to host and process that content solely to provide and support the Service. You are responsible for having the rights to any content you upload.

5. Intellectual property

We retain all ownership of the Service, including its software, documentation, design and branding. No rights are granted other than those expressly stated in these terms.

6. Service level

We work to keep FloorIQ available and reliable, but we do not guarantee that the Service will be uninterrupted, timely, secure or error-free. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

7. Payment, subscriptions and taxes

Subscriptions are billed monthly in advance and renew automatically until cancelled. Cancelling stops the next renewal; access continues to the end of the paid period. Payment, billing, tax, currency, invoicing, cancellation and refund mechanics are handled by our reseller and are governed by the Paddle Buyer Terms. Refunds are described in our Refund Policy.

8. Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

9. Suspension and termination

We may suspend or terminate access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may cancel at any time. After termination your workspace becomes read-only for a reasonable period so you can export your data, after which the data may be deleted.

10. Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid in the twelve months before the claim. We are not liable for indirect, consequential or special damages, including loss of profits, data or goodwill. Nothing in these terms excludes liability for fraud, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

11. Indemnity

You will indemnify us against claims arising from your content, your unlawful use of the Service, or your breach of these terms.

12. General

• You may not assign these terms without our consent; we may assign them in a merger or acquisition.
• Neither party is liable for delays caused by events beyond its reasonable control.
• These terms are governed by the laws of the State of New York, United States, and its courts have jurisdiction over any dispute.
• We may update these terms; material changes will be notified in the app or by email.

13. Contact

Questions about these terms: Joseph Gillespie — joe@lbjllc.com.